Privacy Policy

This Privacy Policy (hereinafter referred to as the"Policy") sets out the practices of jom333 (hereinafter referred to as the "Platform", "we", "us", or "our"), accessible at jom333.cam, in relation to the collection, use, storage, disclosure, and protection of personal data belonging to users, registered players, and visitors of the Platform.

jom333 is an online casino and sports betting platform serving users in Malaysia. We are committed to protecting your privacy in accordance with applicable data protection laws and regulations. This Policy applies to all personal data collected by jom333 through your use of the Platform, including account registration, deposits and withdrawals via Malaysian payment channels (such as Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, and Hong Leong), customer support interactions, and any other engagement with our services.

By accessing or using the jom333 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must immediately discontinue use of the Platform.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or can reasonably be used to identify a living individual, directly or indirectly, including but not limited to name, identification number, contact details, financial information, and location data.
• "Processing" means any operation performed on Personal Data, whether automated or manual, including collection, recording, storage, use, disclosure, and deletion.
• "Data Controller" refers to jom333, the entity that determines the purposes and means of Processing your Personal Data.
• "Data Processor" refers to any third-party service provider engaged by jom333 to process Personal Data on jom333's behalf, including payment processors, KYC verification providers, and cloud infrastructure operators.
• "User" or "Player" refers to any individual who accesses, registers on, or uses the jom333 Platform.
• "Cookies" refers to small text files stored on a User's device by a web browser, used to remember session information and user preferences.
• "KYC" means Know Your Customer — identity verification procedures required for regulatory compliance and fraud prevention.

3.1 Information You Provide Directly

When you register an account, verify your identity, make a deposit or withdrawal, or contact customer support, you may provide us with the following categories of Personal Data:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (for age verification — minimum 21 years required).
• Residential address, including city and postcode (e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam).
• Email address and phone number.
• Copies of identity documents (MyKad, passport) and proof of address submitted during KYC verification.
• Payment method information, including e-wallet identifiers and bank account details for withdrawal processing.
• Any information voluntarily submitted through customer support communications or feedback forms.

3.2 Information Collected Automatically

When you use the jom333 Platform, we automatically collect certain technical and behavioural data, including:

• Internet Protocol (IP) address and geographic location data derived from your IP address.
• Device type, operating system, browser type, and version.
• Session data, including login timestamps, pages visited, games played, betting activity, and session duration.
• Cookies and similar tracking technologies as described in Section 7 of this Policy.
• Transaction records, including deposit amounts, withdrawal requests, and account balance history.

jom333 uses the Personal Data we collect for the following purposes:

1. Account Creation and Management: To register your account, verify your identity, and manage your account settings and preferences throughout the lifecycle of your membership.
2. Transaction Processing: To facilitate deposits and withdrawals in Malaysian Ringgit (MYR) via your chosen payment method, including Touch 'n Go eWallet, DuitNow, FPX, and local bank transfers.
3. Identity and Age Verification (KYC): To verify that you are at least 21 years of age, to confirm your identity, and to comply with applicable anti-money laundering (AML) and fraud prevention obligations.
4. Platform Delivery and Improvement: To provide, maintain, and improve the jom333 Platform, including game delivery, technical performance monitoring, and feature development informed by usage analytics.
5. Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance through our24/7 live support service.
6. Responsible Gambling Monitoring: To monitor account activity for indicators of problematic gambling behaviour, apply voluntary responsible gambling tools (deposit limits, self-exclusion) at your request, and fulfil our duty of care obligations.
7. Regulatory Compliance: To comply with applicable laws, regulations, and licensing obligations, including mandatory reporting requirements to competent authorities where required.
8. Fraud and Security: To detect, investigate, and prevent fraudulent activity, unauthorised access, money laundering, bonus abuse, and other harmful conduct on the Platform.
9. Communications: To send you transactional communications (account confirmations, withdrawal notifications, security alerts). Marketing communications, if applicable, are only sent with your prior consent and include an opt-out mechanism.

jom333 processes your Personal Data on the following legal bases:

• Contractual Necessity: Processing that is necessary to provide the services described in our Terms & Conditions, including account management, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws, including KYC verification, AML reporting, and age verification requirements.
• Legitimate Interests: Processing conducted in pursuit of jom333's legitimate business interests, including fraud prevention, platform security, and service improvement — where such interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent (e.g., for marketing communications or optional data collection), you have the right to withdraw that consent at any time by contacting our support team.

jom333 does not sell, rent, or trade your Personal Data to third parties. We may share your data only in the following limited circumstances:

• Payment Service Providers: We share financial and identity data with our verified Malaysian payment partners (including FPX gateway operators, DuitNow, and approved e-wallet providers) solely for the purpose of processing your deposit and withdrawal transactions.
• KYC and Identity Verification Partners: We engage accredited third-party KYC service providers to assist with identity verification. These providers act as Data Processors and are contractually bound to process your data only on our instructions and in accordance with this Policy.
• Cloud Infrastructure and Technology Providers: We use trusted third-party cloud hosting and infrastructure providers to operate the Platform. These providers access data only as necessary to deliver their technical services and are bound by data processing agreements.
• Legal and Regulatory Authorities: We may disclose Personal Data to law enforcement agencies, regulators, or other competent authorities where required by applicable law, court order, or regulatory obligation — including mandatory AML reporting requirements.
• Professional Advisers: In limited circumstances, we may share data with legal counsel, auditors, or other professional advisers, subject to strict confidentiality obligations.

7.1 Types of Cookies Used

jom333 uses cookies and similar tracking technologies to improve your experience on the Platform. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional Cookies: Remember your preferences (e.g., language settings, display preferences) to personalise your experience on return visits.
• Performance and Analytics Cookies: Collect aggregated, anonymised data about how users interact with the Platform (e.g., pages visited, time on page, error rates) to help us improve functionality and performance.
• Security Cookies: Used to detect and prevent fraudulent activity, identify unusual login patterns, and support account security monitoring.

7.2 Managing Your Cookie Preferences

You may control cookie settings through your browser's privacy settings. Please note that disabling certain categories of cookies (particularly strictly necessary cookies) may impair the functionality of the jom333 Platform, including your ability to log in and complete transactions. Instructions for managing cookies vary by browser — please consult your browser's help documentation for guidance.

jom333 retains your Personal Data for as long as your account remains active, and for a defined period following account closure, as required by applicable law and our internal data governance policies.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data destruction procedures. Anonymised, aggregated data that can no longer identify an individual may be retained indefinitely for statistical and analytical purposes.

jom333 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• Transport Encryption: All data transmitted between your device and jom333 servers is encrypted using 256-bit SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal data, including financial information and identity documents, is stored in encrypted form.
• Access Controls: Access to Personal Data is restricted on a strict need-to-know basis. All staff with access to Personal Data are subject to confidentiality obligations.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts.2FA is mandatory for all internal staff accounts with data access privileges.
• Regular Security Audits: jom333's infrastructure and applications are subject to regular internal and third-party security assessments.
• Incident Response: jom333 maintains a documented data breach response procedure. In the event of a breach affecting your Personal Data, we will notify you and relevant authorities as required by applicable law.

While we apply industry-standard security measures, no data transmission over the internet or electronic storage system is completely immune to risk. jom333 cannot guarantee absolute security; however, we continuously work to minimise risk to an acceptable level.

Subject to applicable law and limited exceptions, you have the following rights in relation to your Personal Data held by jom333. To exercise any of these rights, please contact us using the details in Section 14.

• Right of Access: You may request a copy of the Personal Data we hold about you, along with information on how it is being processed.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances, for example while we investigate a dispute about its accuracy.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request that your Personal Data be provided to you in a structured, machine-readable format.
• Right to Object: You have the right to object to Processing based on our legitimate interests, including direct marketing. Where you object to marketing communications, we will cease processing for that purpose immediately.
• Right to Withdraw Consent: Where we process your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

The jom333 Platform is strictly intended for adults aged21 years and above. We do not knowingly collect, process, or retain Personal Data from individuals under the age of 21. If we become aware that Personal Data belonging to a person under 21 has been submitted to the Platform, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the jom333 Platform or has provided their Personal Data without appropriate consent, please notify us immediately via the contact details in Section 14.

In the course of providing our services, certain Personal Data may be transferred to or processed in countries other than Malaysia. This may occur, for example, when data is processed by our cloud infrastructure providers or third-party technical service partners whose servers are located overseas.

Where such transfers occur, jom333 takes appropriate steps to ensure that your Personal Data is protected to a standard equivalent to that required under applicable Malaysian data protection law, including through the use of contractual safeguards with data processors and, where appropriate, encryption and pseudonymisation of transferred data.

jom333 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where amendments are material, we will notify registered Players via the email address on file or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the jom333 Platform following any amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we are protecting your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by jom333, please contact our Data Protection team using the following details:

Email: [email protected]

Live Chat: Available 24 hours a day, 7 days a week through the jom333 Platform on Malaysian Standard Time (GMT+8). Our support agents can assist with general privacy enquiries and direct you to the appropriate data protection contact.

jom333 aims to acknowledge all privacy-related correspondence within 2 business days and to provide a substantive response within 30 calendar days of receipt.